Our Businesses

All our businesses have customers at the heart of everything they do whilst working closely together.

Customers & Brands, Digital & Telephone Banking

Customers & Brands, Digital & Telephone Banking

Our Customer and Brands team has responsibility for developing our customer and brand experiences, supported by clear and distinctive marketing.

Our Digital and Telephone Banking teams deliver the best possible customer experience across these important channels and develop new and innovative services.

Across the team, we are supporting the Group to be a driving force in attracting and retaining customers and deepening our relationships with them. Our products and services are designed and delivered with the customer at the centre of everything we do - giving customers what they want, when they want it.

Commercial

Commercial support over 1.1 million small and medium sized enterprise (SME) and social and community customers and provide asset based finance to businesses of all sizes. SMEs are pivotal to the UK economy as they provide 49% of GDP and 60% of private sector employment.

We have a through the cycle customer relationship approach, drawing on a wide range of Group services in order to meet their needs through their business lifecycle - from start-up, through growth, to maturity and succession. We support businesses from start up to up to £15m turnover and through our SME Charter we are aiming to give businesses the confidence they need to grow and bring prosperity to the UK economy.

Halifax Community Bank

Halifax is one of the UK's best known banking brands with almost 700 branches on the high street looking after 8.9 million customers. We're the UK's number one savings provider and we've been helping customers buy their own homes for over 150 years.

As the Group's challenger brand, Halifax likes to shake up the competition. We're committed to making our customers better off with innovative, rewarding products and great value deals.

We offer a full range of banking products, including banking and savings accounts, ISAs, credit cards, loans, mortgages, insurance, investments and protection and we're the only bank to have all our branches open all day on a Saturday.

Insurance

Insurance is at the heart of the Group's proposition to customers across our four leading brands: Lloyds TSB, Bank of Scotland, Halifax and Scottish Widows. Our goal is to become the UK's leading insurance business, building deep and enduring customer relationships.

We offer a range of life, pension, investment and general insurance products such as home, car, travel and commercial insurance. Our products are marketed through our community banks, independent financial advisers and our direct sales team.

The life, pension and investments business is the largest and most trusted provider of these products in the UK, with six million customers. We have also been Britain's most popular home insurance provider over the past 10 years, with our Lloyds TSB brand.

Our business aims to protect what our customer's value, prepare for a prosperous future and help our customers get their lives back on track when things go wrong.

International Banking

International Banking is made up of International Wholesale Banking and Corporate and Asset Finance businesses across Europe and Australia.

Our goal is to deliver value to the Group's wholesale franchise by nurturing trusted-advisor relationships with international customers that have strong links to the UK. The Chief Operating Office (COO) for the Wealth and International businesses is a newly formed team that will drive transformation and operating efficiency right across our Wealth and International Business.

Lloyds TSB & Bank of Scotland Community Banks

Lloyds TSB and Bank of Scotland Community Banks are the UK's leading relationship brands. Our aim is to build deep and enduring relationships with our customers, with Lloyds TSB 'For the Journey...' and Bank of Scotland 'With you all the way'.

With more than 2,000 branches across England, Scotland and Wales, Lloyds TSB and Bank of Scotland look after more than 15.2 million current accounts. We offer a complete range of banking products to meet customers' needs throughout their lives, including current accounts, savings, mortgages, loans, credit cards, investments and protection

Products & Intermediaries

The Products team consists of Cards, Loans & Protection, Personal Current Accounts, Mortgages and Savings & Investment. Working with other key partners, the teams are responsible for the design, delivery and business performance of our products.

Intermediaries is a new business area, recognising the strategic importance and role intermediary sales play as a key distribution channel for the Group, particularly in Mortgages and parts of our Wealth businesses.

As the market leader in the segments in which we operate, over 30 million customers rely on our products every day.

Scottish Widows Investment Partnership

Scottish Widows Investment Partnership (SWIP) is the centre of excellence for asset management within the Group, managing over £145 billion in assets.

SWIP is one of the UK's largest asset managers, with unrivalled internal business distribution and an innovative external franchise in the UK and internationally. We have a great opportunity to execute our strategy for growth whilst delivering outstanding investment performance and excellent service for all our clients and investors.

Wealth & International

Our Wealth businesses are made up of two distinct areas serving our wealthy customer segments in the UK and abroad. UK Wealth provides private banking and wealth management solutions to affluent, high next worth and ultra high net worth individuals in the UK. We work closely with partners across the Group to grow our wealth business.

Our International Wealth business caters for affluent and wealthy customers outside of the UK. Growing International Wealth is one of the Group's strategic priorities. An increase in market share of just 1% would result in a significant uplift in profits and assets under management.

Wholesale

Our aim is to become the UK's leading, through-the-cycle wholesale bank. Our customers look to our expertise to help them grow, consolidate or perhaps simply survive in tough economic conditions.

It is the way we go about our business that differentiates us. Our strength is in the relationships we build with our customers, becoming trusted advisors and taking advantage of the wide range of products and services we offer.

With our prudent risk principles and proven track record in managing market and credit risk we ensure that our business continues to succeed and play our part in supporting the economy.

Our Support Functions:

We have a number of excellent Group Executive functions, actively supporting our frontline businesses to achieve our goal of becoming the 'best bank for customers'.

Audit

Audit's vision is to be a compelling voice inspiring confidence in the Group's ability to deliver its strategy.

Our experts provide independent and objective assurance to the Group Executive Committee and the Board on the effectiveness of risk management, control and governance processes, thereby helping the business to deliver the Group's strategy effectively.

Corporate Affairs

Corporate Affairs safeguards the Group's reputation, and is responsible for communicating and embedding our strategic priorities, our vision and our values.

The Corporate Affairs team has several core teams of experts, including; Group Communications (Internal & External); Colleague Engagement and Corporate Brand; Community Investment & Sustainable Development; Group Competition; and Group Public Affairs.

Finance

Finance is responsible for producing the Group's financial accounts and reports. These reports include the Group's annual accounts - announced to the City every year, and regular reports through the year to ensure our shareholders, investors and colleagues know how our business is performing.  Our financial experts also work to ensure reporting is completed for our Regulators, both in the UK and overseas.

In addition, we have a number of specialist teams; Investor Relations, Group Corporate Treasury and our Chief Economist Office which advise the Board on strategic, economic issues to ensure we are able to best meet our customers' needs.

Group Operations

As the backbone of the Group, our vision is to be recognised as a world-class operations function. We have a group wide span incorporating IT, Operations, Sourcing, Security and Fraud and Property Services.

From managing the flow of payments for customers to controlling the Group's annual spend of £5.5 billion with suppliers, we aim to deliver excellence every day.

Having successfully led the integration of Lloyds TSB and HBOS legacy organisations, one of the largest ever undertaken, we are now leading the Group's simplification programme.

HR

Our HR professionals across the Group are committed to creating a high-performance culture and supporting our vision of being the best bank for customers.

HR will ensure that colleagues who have the aptitude, judgement and capacity to build long-term relationships with our customers are provided with a diverse range of opportunities for personal development and career progression across the organisation.

Legal

Our Legal teams (Group Counsel) support functions across the Group. They are closely aligned to both our customer-facing businesses and our support functions, providing legal advice and support to both colleagues and customers.

A significant section of the team provides legal advice and support to our customer facing businesses across a wide range of customer segments, products, transactions and markets.

Risk

Our strong and independent Risk division provides effective and efficient Risk oversight for the Group.

We have three core aims. The first is to provide early warnings of risk-related issues with the Group. Secondly we work with the business to support sustainable growth. Third, we aim to minimise losses within the risk appetite - ensuring that the Group's risk appetite is embedded across the business.